The following Terms and Conditions (in addition to the documents referred to in them) govern your use of our website and its related sites, services, applications, and tools. By using carzone.com you confirm that you both understand these Terms and Conditions and that you agree to abide by them. Please read the Terms carefully and if you do not accept the Terms, do not use the Website.
We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). Any minor or insubstantial changes may be made at any time and you are advised to review the Terms on a regular basis. The most up to date Terms will be available on the Website. All major changes will be notified to you in advance of such changes taking effect. If any change is unacceptable to you, you should cease using the Website and/or close your account. If, however, you continue to use the Website after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.
Reference to “you”, “your” or the “customer” is reference to any person using the Website or the services of carzonuae.com or any registered customer of carzonuae.com. United Arab of Emirates is our country of domicile. We will not trade with or provide any services to OFAC and sanctioned countries. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. The Cardholder must retain a copy of transaction records and Merchant policies and rules. You as the User are responsible for maintaining the confidentiality of your account.
CARZON was established in 2018, keeping a vision in sight to provide quality service with exceptional customer care, that will make the difference, on an online platform. Each and every one of our team person is driven and committed for excellence in service and client satisfaction. CARZON is established with a vision to provide excellence, quality and customer service beyond the norm and certainly way ahead of the current very average level of customer service experienced by most customers via other service providers.
All our service packages online are based on service and labor charges only and do not include any parts cost. Parts cost will be additional and will be agreed and paid in full by the customer after completion of the service but prior to the vehicle delivery.
Our free collection and delivery service is a service where either CARZON or one of our approved service agents will collect and deliver your vehicle to you for free when you purchase any service package online. The driver will arrive at the agreed location you provide at the time of placing the booking and will carry out and onsite inspection / damage report which once checked you must sign to confirm. This report will then be sent to you via email and SMS to the information you provided upon registration on carzonuae.com.
Please ensure you remove all your valuables and belongings before handing over your vehicle to our driver as we will take no liability on any missing items . Your vehicle will go through multiple departments involving a third party workshop. Although our workshops can be trusted we cannot accept any liability for missing items .
Pick up and delivery charges applicable (charges based on pick up/drop location) in case the services/repair jobs are cancelled anytime by the customer, once the vehicle is collected from customer location.
Payment Must be made online to secure your booking using our secure payment gateway. At the time of the booking we will only charge you for the service package. Please remember our service packages do not include parts and these incur an additional cost. Once the free vehicle health check has been carried out we will then send you the price for the parts and the price for any additional work your car requires. The service parts must be paid for but the additional work is your choice. You are free to repair your vehicle elsewhere. Visa or MasterCard debit and credit cards in AED will be accepted for payment . Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
purchase any service package online. The driver will arrive at the agreed location you provide at the time of placing the booking and will carry out and onsite inspection / damage report which once checked you must sign to confirm. This report will then be sent to you via email and SMS to the information you provided upon registration on carzonuae.com.
Please ensure you remove all your valuables and belongings before handing over your vehicle to our driver as we will take no liability on any missing items . Your vehicle will go through multiple departments involving a third party workshop. Although our workshops can be trusted we cannot accept any liability for missing items .
Pick up and delivery charges applicable (charges based on pick up/drop location) in case the services/repair jobs are cancelled anytime by the customer, once the vehicle is collected from customer location.
Every service contract with us will be governed by UAE law and any dispute or claim arising out of or in connection with it shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates unless the physical inspection of the car takes place in a different country, in which case it will be governed by that respective country’s law and any dispute or claim arising out of or in connection with it shall be subject to the exclusive jurisdiction of the courts of the country we operate in.
The access and use of this website is only allowed for your personal, non-commercial purposes. This means this website may only be accessed and used directly by a private individual. It is strictly prohibited to access and use this website for anything other than for your personal, non-commercial purposes.
The use of this website:
You are allowed to operate a link to this website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined by us.
To operate a link to this website in such a way as to suggest or imply any form of association, approval or endorsement by us is not permitted.
We reserve the right to require you to immediately remove any link to this website at any time and we may withdraw any linking permission at any time.
Refunds and cancellations will only be allowed before seven days of the service date. If you cancel anytime under seven days leading up to your service date then no refund will be provided. For cancellations and refunds please email info@carzonuae.com with the subject field as refund and cancellation along with your name and vehicle registration.. Example : REFUND AND CANCELLATION – NAME– V 41369
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card
Refunds will not be allowed on any promotional offers.
During the first three months only a maximum of 50% will be refunded at the sole discretion of Carzon if no services have been utilized. If services have been utilized then you cannot cancel the contract and no refund will be provided.
After 3 months all service contracts are non-refundable until they expire.
All prices online and in quotations are excluding the government VAT at a rate of 5% as per the United Arab Emirates law. The vat will be applied to the final invoice .
We accept payments online using Visa and MasterCard credit/debit card in AED.
Office no 105, 3rd floor Oasis mall, Al Quoz 1, SZR Dubai Uae
0588779936 / 044562266
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